Customer churn is a concern for everyone in the business world. Acquiring new business is more difficult and time-consuming than keeping current customers happy. Listen to this episode as I talk about customer experience and what you can do to retain and delight those...
In the past couple of years of being an entrepreneur, I’ve become increasingly aware that my struggle with mental health is not an isolated incident that only I suffer from. As I dig deeper into understanding my own issues, I have found that challenges with...
Hiring your first employee is such an exciting milestone for many entrepreneurs. It is a sign that you are doing it — you are growing a business that is able to bless others the way it has blessed you. When Chris and I hired our first employee, it renewed our sense of...
Humor as a leadership strategy: How it will not only connect you but attract the people you want.Is there a way to incorporate humor in the workplace as a leader? If there is I’d like to know. And, actually, I do have a better understanding of how to implement that...
One of my favorite things about owning a company in the 21st century is that we can do just about anything from a computer. There are no rules anymore about where your company has to operate, which means that hiring employees is no longer constrained by geography....
You know that mushy feeling you get when you watch a chick flick and there’s the chance meeting between two people that bump into each other at the grocery store while picking out apples, and they fall in love… sounds like something only movies are made of…. Today’s...
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