As a business owner, my goal is for every customer to become a referral. Wouldn’t you agree? To make that happen, we have to deliver on what we promise.

No one who pays for a service should have to lower their expectations to avoid disappointment. So, what is the key to a consistent customer experience? Having a trusted team.

In today’s episode you’ll learn:
1. Why you should build a team with people who care about your mission and values
2. How to deal with the anxiety of “passing the baton” after you close a sale
3. Your team will make mistakes — here is how you recover gracefully

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Have you subscribed to my podcast? If the answer is no, I’d love for you to subscribe. Diary of a Doer is full of stories of business, some behind the scenes, and freaking amazing guests.

If you’re feeling really generous, I’d love for you to give me a review over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps me out a ton!

Supporting Resources:
Unapologetically Build a Business On Your Own Terms (Season 3, Episode 11)
Practical Guidance for Building a Remote Team (Season 3, Episode 10)
Hiring the Right Person From The Start (Season 3, Episode 06)
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