A recent night out with my husband at a local Savannah restaurant, The Grey, blew my mind. Between the teamwork of the staff, the precision of the execution, and the unified vision of the chef — I was speechless.
I left the Grey thinking — THIS. This is how I want my team to operate. This is how I want my clients and customers to feel.
My experience was so good, I had to tell you guys about it.
In today’s episode, we discuss:
- The history and significance of The Grey restaurant in Savannah…and how it changed my perception about the customer experience.
- The incredible Executive Chef, Mashama Bailey — and what we can learn from her leadership.
- How to create a seamless customer experience with a team you can trust
Here are other resources I mention:
- Never Lose a Customer Again, by Joey Coleman
- The James Beard Foundation — Mashama Bailey
- Instagram video of The Grey team celebrating the James Beard award
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If you like this episode, you may be interested in:
Why Business is Personal (And That’s OK) (Season 3, Episode 31)
Why Having A Trusted Team Is Key To Delivering Client Expectations (Season 3, Episode 25)
It’s Time to Confront Your Trust Issues (Season 3, Episode 27)
Truth & Trust: Communication in Life & Business (Season 1, Episode 52)
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