We’ve all had our hell weeks. The kind with an overwhelming to do list, internal team crisis and massive project deadline looming over our head. In the midst of chaos, it’s so easy to forget why we are in business. We become so focused on the tasks at hand, we forget that our business is people.
Today’s episode is about how to reposition ourselves as a client relationship ninja, so our engagement never falls flat. I’m a firm believer that if you can maintain an amazing relationship, you will not only keep clients engaged, but have them buying again and again.
In this episode, you’ll hear the 6 common pitfalls that plague client relationships, followed by 6 best practices to implement into your standard operating procedures.
Some of these pitfalls include a lack of client discovery, not training up your staff and covering up your mistakes. Then we explore some of the best practices like proactive communication, showing your client a future and rewarding loyalty.
It’s amazing how quickly we can forget the basics when caught up in the stress of the week.
But with these six ninja stars, I hope you feel more equipped to add value to your client relationships on a daily basis.
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Resources mentioned in this episode: