Did you know that the idea for a Starbucks frappuccino was first suggested by a few frontline employees and a store manager in Southern California?
When the idea made its way to Starbucks’ corporate offices — it was rejected.
With a little encouragement from the manager to experiment with it at the store anyway … the result was a billion-dollar product.
This is the power of Stop, Listen and Profit. When Leaders stop and listen to their team, their clients and their prospects…they make better decisions and create better services, which paves the way for profit.
In this episode you’ll hear:
- Why should we listen to our teammates
- How to create a culture that listens
- How can we stop, listen and profit from our clients or prospects?
- Practical ways to listen and engage with your customers and prospects.
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